Levels & career tracks
Curso básico · A1–A2
Nivel A1.1 — IdentidadNivel A1.2 — Rutinas y entornoNivel A2.1 — Contando el mundoNivel A2.2 — Comparando y proyectandoIntermedio · B1–B2
Level B1.1 — Connecting experiencesLevel B1.2 — Narrating and describingLevel B2.1 — ArguingLevel B2.2 — NuanceProfesional / Avanzado · C1–C2
Level C1.1 — PrecisionLevel C1.2 — Register and discourseLevel C2.1 — StyleLevel C2.2 — Native masteryInglés técnico y especialización
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The vocabulary of operational management — performance systems, organizational change, process optimization, and the analytical tools managers use daily.
Why this matters This lesson connects directly to your progress: it covers processes and performance management; organizational structure and change; analysis and reporting. Mastering this content lets you move forward confidently, and reinforces patterns you'll use again later. Take time to review every example before moving to the assessment — repetition is what actually locks knowledge in long-term.
01
The goals of this lesson.
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You already know basic administrative vocabulary. This lesson covers processes, performance, and organizational change.
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Terms for measuring and improving how a company operates.
Examples
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Vocabulary for restructuring, change management, and organizational design.
Examples
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Terms for analytical tools and standardized business reporting.
Examples
06
Read the text and answer the questions. You can try as many times as you want.
After conducting a SWOT analysis, the management team decided to restructure the department to improve efficiency. "Our KPIs indicate strong performance this quarter," the director noted, "but we need to standardize our internal procedures to sustain it."
The HR department is also revising the compensation structure after an employee satisfaction survey revealed some concerns. "We're implementing change management strategies to ease the transition," she explained, "and we've established clear accountability at each level to make sure the new workflow succeeds."
1. What did the team do before deciding to restructure?
2. What do the KPIs indicate?
3. What is HR revising?
4. What prompted this revision?
5. What has been established at each level?
💪 You're managing complex organizational vocabulary with confidence! Review this lesson, or continue to the Advanced level.
07
A second reading, a bit longer. Read it and answer the questions below.
The HR manager was asked to roll out a new remote work policy across three departments. She wanted to streamline the process, so she delegated parts of the communication to each department's coordinator.
“Keep everyone in the loop, and make sure the new hires get brought up to speed quickly,” she told her team. As turnover had dropped since the last policy change, she felt confident the plan was on track, though she still needed to allocate resources for extra training sessions.
1. What was the HR manager asked to do?
2. What did she do to streamline the process?
3. What did she ask her team to keep everyone in?
4. What had dropped since the last policy change?
5. What did she still need to do?
08
Tap a term on the left, then tap its matching definition on the right. Ungraded — repeat as many times as you like.
Term
Definition
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Usa las pistas para completar cada palabra en inglés. Sin calificar — repite las veces que quieras.
10
The essentials of this lesson, summarized.
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Key terms to remember.
reorganizing a company's structure
Collocations: restructuring plan, company restructuring, undergoing restructuring
key performance indicators; measurable values tracking success
Collocations: track KPIs, meet KPIs, set KPIs
a person responsible for overseeing a team or process
Collocations: team manager, manager conducted, senior manager
to require something for organizational improvement
Collocations: need to standardize, dire need, needs assessment
a business organization
Collocations: the company implemented, company-wide, company policy
distributing resources for a specific purpose
Collocations: allocating resources, allocating budget, efficiently allocating
to make a process simpler and more efficient
Collocations: streamline the process, streamline operations, further streamline
to give a task to someone else to complete
Collocations: delegate tasks, know how to delegate, delegate authority
the sequence of steps in a work process
Collocations: improve workflow, workflow automation, entire workflow
following rules, laws, or regulations
Collocations: ensure compliance, compliance with, compliance audit
the rate at which employees leave a company
Collocations: employee turnover, reduce turnover, high turnover
the total number of employees in a company or team
Collocations: increase headcount, headcount planning, current headcount
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Expressions coordinators and mid-level managers use when discussing teams and processes.
13
Tap the words in the correct order to form the sentence. Ungraded — repeat as many times as you like.
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Tap the correct verb form to complete each sentence. The other options are conjugations from other tenses — on purpose, so you learn to tell them apart.
We're resources more efficiently across teams
Employee has improved since the new policy
The revealed inefficiencies in our procurement process
The is following ágil project management methods
We're change management strategies
15
Listen to the full dialogue with the speaker buttons first, then fill in the missing words from this lesson's real conversation. Ungraded — repeat as many times as you like.
Why are we changing the
The current process has too manual steps, so we're improving
16
You need at least 80% to unlock the next lesson. You can retake it as many times as you want — your best score is saved.
1. "The organization chart was updated after the merger." — which one is correct?
2. Choose the equivalent of: "The workflow needs to be optimized to reduce bottlenecks."
3. What does this mean: "We're standardizing our reporting templates company-wide."?
4. Choose the equivalent of: "Employee retention has improved since the new policy."
5. Select the correct match for: "We're developing a succession plan for key positions."
6. Choose the equivalent of: "The company values transparency in decision-making."
7. Which option matches: "The HR department is revising the compensation structure."?
8. Choose the equivalent of: "The manager conducted a SWOT analysis before the meeting."
9. Select the correct match for: "We need to establish clear accountability at each level."
10. Which option matches: "We conducted a stakeholder analysis before launching the initiative."?
Review — Lesson 68 What matches: "We need to leverage our core competencies to outpace competitors."?
Review — Lesson 68 What matches: "The executive committee will convene to finalize the decision."?
17
You now discuss processes and performance. Next lesson: governance, strategy, and organizational leadership.
18
Practice this lesson's vocabulary with a word search and flashcards. Ungraded — play as many times as you like.
Tap the first and last letter of a hidden word to find it. Los términos de varias palabras van sin espacios en el tablero (ej. "give up" aparece como GIVEUP).
Elige la respuesta correcta. Si aciertas, la tarjeta queda lista por hoy; si fallas, vuelve a aparecer pronto para reforzarla. Tu progreso se guarda en este dispositivo.