Levels & career tracks
Curso básico · A1–A2
Nivel A1.1 — IdentidadNivel A1.2 — Rutinas y entornoNivel A2.1 — Contando el mundoNivel A2.2 — Comparando y proyectandoIntermedio · B1–B2
Level B1.1 — Connecting experiencesLevel B1.2 — Narrating and describingLevel B2.1 — ArguingLevel B2.2 — NuanceProfesional / Avanzado · C1–C2
Level C1.1 — PrecisionLevel C1.2 — Register and discourseLevel C2.1 — StyleLevel C2.2 — Native masteryInglés técnico y especialización
Career Track BusinessCareer Track Economics and FinanceCareer Track Business AdministrationCareer Track Information Systems EngineeringCareer Track Educational SciencesCareer Track Medicine and Health SciencesCareer Track Tourism and Hospitality Current levelCareer Track Occupational Health and SafetyCareer Track Legal EnglishSpecialized Track · Career
The vocabulary of everyday guest service — check-in, restaurant phrases, and the routine language used in hotels and tourist services.
Why this matters This lesson connects directly to your progress: it covers hotel and guest service vocabulary; restaurant and reservation phrases; basic tourism situations. Mastering this content lets you move forward confidently, and reinforces patterns you'll use again later. Take time to review every example before moving to the assessment — repetition is what actually locks knowledge in long-term.
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The goals of this lesson.
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You've completed general English. This is the first lesson of the Tourism and Hospitality specialization — vocabulary for guest interactions and everyday hotel situations.
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Essential terms for check-in, room service, and hotel amenities.
Examples
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Standard phrases for seating, menus, and reservations.
Examples
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Common scenarios: transportation, recommendations, and guest greetings.
Examples
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Read the text and answer the questions. You can try as many times as you want.
"Welcome to our hotel. Do you have a reservation?" the receptionist asked. "Yes, under the name Martinez," the guest replied. "Your room is on the fifth floor," the receptionist said. "Breakfast is served from seven to ten, and we offer free Wi-Fi throughout the hotel."
"Could you recommend a good restaurant nearby?" the guest asked. "Of course! And if you'd like, we also offer a shuttle service to the city center. The tour starts at nine o'clock tomorrow if you're interested." "Thank you," the guest said. "Enjoy your stay with us!" the receptionist replied.
1. What did the receptionist ask first?
2. What floor is the guest's room on?
3. When is breakfast served?
4. What did the guest ask about?
5. What time does the tour start?
💪 Great foundation in hospitality English! Review this lesson, or continue to the Intermediate level.
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A second reading, a bit longer. Read it and answer the questions below.
Mrs. Lopez arrived at the hotel and told the receptionist she had made a reservation for two nights. “Can I check in now, even though it's only one o'clock?” she asked.
“Check-in is usually at 3 p.m., but let me see what I can do,” the receptionist said. She confirmed breakfast was included in the price and mentioned the hotel had run out of rooms with an ocean view, offering a garden view instead. Mrs. Lopez agreed and was told she could settle the bill upon checkout. “Enjoy your stay!” the receptionist said with a smile.
1. What did Mrs. Lopez tell the receptionist?
2. What time does check-in usually start?
3. What was included in the price?
4. What kind of room did the hotel offer instead?
5. When could Mrs. Lopez settle the bill?
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Tap a term on the left, then tap its matching definition on the right. Ungraded — repeat as many times as you like.
Term
Definition
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Usa las pistas para completar cada palabra en inglés. Sin calificar — repite las veces que quieras.
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The essentials of this lesson, summarized.
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Key terms to remember.
a greeting used to receive someone warmly
bienvenido/aa space in a building, such as a hotel bedroom
habitaciónthe first meal of the day
desayunoto assist someone
ayudara specific point measured in hours and minutes
hora, tiempoa piece of furniture, e.g., for dining
mesaan arrangement to have a room or table held
reservaciónthe process of leaving a hotel and paying
salida (del hotel)bags and suitcases used for travel
equipajean organized trip to see places of interest
recorrido, toura document exchanged for a service
cupón, valeextra features or services offered to guests
comodidades12
Everyday expressions used at hotels, front desks, and with tourists.
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Tap the words in the correct order to form the sentence. Ungraded — repeat as many times as you like.
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Tap the correct verb form to complete each sentence. The other options are conjugations from other tenses — on purpose, so you learn to tell them apart.
The is open until nine in the evening
Thank you choosing our hotel
We have table available for four people
Please us know if you need anything
We free Wi-Fi throughout the hotel
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Listen to the full dialogue with the speaker buttons first, then fill in the missing words from this lesson's real conversation. Ungraded — repeat as many times as you like.
Do you have a for tonight?
Yes, we have a double is included.
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You need at least 80% to unlock the next lesson. You can retake it as many times as you want — your best score is saved.
2. Choose the equivalent of: "How far is the airport from here?"
3. Choose the equivalent of: "The spa is located on the ground floor."
4. What does this mean: "Would you prefer a room with a view?"?
5. Which option matches: "The bus leaves every hour from the main entrance."?
6. Which option matches: "Do you accept credit cards?"?
7. Select the correct match for: "Would you like to see the menu?"
8. Choose the equivalent of: "Breakfast is served from seven to ten."
10. What does this mean: "Thank you for choosing our hotel."?
9. Choose the equivalent of: "We offer free Wi-Fi throughout the hotel."
10. What does this mean: "Welcome to our hotel. Do you have a reservation?"?
Review — Lesson 79 What matches: "The school implemented a positive behavior support system."?
Review — Lesson 79 What matches: "We conducted a needs assessment before designing the workshop."?
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You now handle everyday guest service situations. Next lesson: hotel operations and guest experience.
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Practice this lesson's vocabulary with a word search and flashcards. Ungraded — play as many times as you like.
Tap the first and last letter of a hidden word to find it. Los términos de varias palabras van sin espacios en el tablero (ej. "give up" aparece como GIVEUP).
Elige la respuesta correcta. Si aciertas, la tarjeta queda lista por hoy; si fallas, vuelve a aparecer pronto para reforzarla. Tu progreso se guarda en este dispositivo.