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Specialized Track · Career · Reference

Vocabulary Bank: Tourism and Hospitality

60 words and 52 real workplace phrases for this specialization, organized by topic. Tap the speaker icon to hear the pronunciation. Use this as a reference alongside your lessons — it's not graded.

Hotel & Front DeskTours & TravelHospitality ManagementProfessional Self-PresentationAt the Front DeskGuiding & AssistingHandling SituationsMarketing & StrategyTalking About Your Career

Hotel & Front Desk

Everyday hospitality vocabulary.

reservation
an arrangement to have a room or table held
reservación
check-in / check-out
arriving at or leaving a hotel
entrada / salida (hotel)
front desk
the area where guests register at a hotel
recepción
concierge
a staff member who assists guests with requests
conserje
housekeeping
the department responsible for cleaning rooms
personal de limpieza
amenities
extra features or services offered to guests
comodidades
voucher
a document exchanged for a service
cupón, vale
occupancy rate
the percentage of rooms filled at a given time
tasa de ocupación
suite
a larger, more luxurious hotel room
suite
upgrade
a move to a better room or service
mejora (de habitación)
porter
a staff member who carries luggage
maletero
front-of-house
areas and staff guests interact with directly
área de atención al cliente
guest satisfaction
how happy guests are with their experience
satisfacción del huésped
complimentary
given for free as a courtesy
de cortesía
late checkout
staying past the normal checkout time
salida tardía
group booking
a reservation for a large group
reserva grupal
cancellation policy
the rules about cancelling a reservation
política de cancelación
loyalty program
a system that rewards repeat guests
programa de lealtad
front office manager
the person overseeing front desk operations
gerente de recepción
guest folio
a record of a guest's charges during their stay
folio del huésped

Tours & Travel

Guiding and organizing trips.

itinerary
a planned schedule of a trip
itinerario
tour guide
a person who leads and informs tourists
guía turístico/a
destination
the place someone is traveling to
destino
excursion
a short trip, usually for leisure
excursión
landmark
a notable and recognizable feature of a place
punto de referencia
layover
a stop between flights
escala (de vuelo)
boarding pass
a document allowing a passenger to board
pase de abordar
customs
the government agency that checks goods entering a country
aduana
visa
official permission to enter a country
visa
travel agency
a business that arranges trips for clients
agencia de viajes
package tour
a trip with transportation and lodging included
paquete turístico
sightseeing
visiting places of interest as a tourist
turismo (visitar lugares)
local cuisine
traditional food from a specific area
gastronomía local
peak season
the busiest time of year for travel
temporada alta
off-season
a quieter time of year for travel
temporada baja
cruise
a vacation trip on a ship
crucero
all-inclusive
a package where meals and drinks are included
todo incluido
adventure tourism
travel focused on exciting outdoor activities
turismo de aventura
eco-tourism
travel that supports environmental conservation
ecoturismo
cultural heritage site
a place of historical or cultural importance
sitio de patrimonio cultural

Hospitality Management

Running hotels and tourism businesses.

brand positioning
how a brand is perceived compared to competitors
posicionamiento de marca
destination marketing
promoting a place to attract visitors
marketing de destino
market segmentation
dividing customers into groups with similar needs
segmentación de mercado
sustainable tourism
travel that minimizes negative impact on a destination
turismo sostenible
revenue management
adjusting prices to maximize hotel income
gestión de ingresos
guest experience
the overall impression a guest has of their stay
experiencia del huésped
stakeholder engagement
involving people affected by tourism decisions
participación de las partes interesadas
hospitality standards
the expected level of quality and service
estándares de hospitalidad
crisis management
handling unexpected problems that affect guests
gestión de crisis
event planning
organizing conferences, weddings, or other events
planificación de eventos

Professional Self-Presentation

Vocabulary for interviews, self-presentation, and professional advocacy.

expertise
specialized knowledge and skill in a particular area
experiencia especializada, pericia
track record
a history of past achievements and performance
historial de logros
responsibilities
the duties and tasks someone is expected to handle
responsabilidades
qualifications
the skills, degrees, or experience that make someone suitable for a role
calificaciones, requisitos
strengths
the skills or qualities someone is particularly good at
fortalezas
professional growth
the ongoing development of one's skills and career
crecimiento profesional
career goals
the specific things someone wants to achieve professionally
metas profesionales
achievement
something successfully accomplished
logro
contribution
something someone adds or gives to a project or team
contribución, aporte
credentials
official qualifications or proof of expertise
credenciales

At the Front Desk

Everyday check-in and guest phrases.

make a reservation
"I'd like to make a reservation for next weekend."
hacer una reservación
check in / check out
"You can check in anytime after 3 p.m."
registrarse / hacer el check-out
is included in
"Breakfast is included in the price of the room."
está incluido en
settle the bill
"You can settle the bill before you check out."
liquidar la cuenta
upon arrival
"Please show your ID upon arrival."
al llegar
enjoy your stay
"Thank you for choosing us — enjoy your stay!"
disfrute su estadía
run out of rooms
"We ran out of ocean-view rooms this weekend."
quedarse sin habitaciones
at your convenience
"Please call the front desk at your convenience."
cuando le convenga
fully booked
"I'm sorry, we're fully booked this weekend."
totalmente reservado
waive a fee
"We decided to waive the late cancellation fee."
eximir una tarifa

Guiding & Assisting

Phrases used with tourists and guests.

point of interest
"This is one of the city's top points of interest."
punto de interés
recommend a place
"Can you recommend a good place for dinner?"
recomendar un lugar
show someone around
"I'll show you around the old town this morning."
mostrarle a alguien el lugar
stick to the schedule
"Let's try to stick to the schedule today."
seguir el horario
give directions
"Could you give me directions to the museum?"
dar indicaciones
get lost
"Don't worry if you get lost — just call the guide."
perderse
run into a problem
"We ran into a problem with the bus schedule."
encontrarse con un problema
adjust the itinerary
"We had to adjust the itinerary due to rain."
ajustar el itinerario
go the extra mile
"Our guides always go the extra mile for guests."
esforzarse al máximo
make the most of your visit
"Here's how to make the most of your visit."
aprovechar al máximo su visita

Handling Situations

Managing complaints and requests.

accommodate a request
"We'll do our best to accommodate your request."
atender una solicitud
handle a complaint
"She handled the complaint calmly and professionally."
manejar una queja
turn away a guest
"We hate having to turn away guests during peak season."
rechazar a un huésped
offer a refund
"We offered a full refund for the inconvenience."
ofrecer un reembolso
resolve an issue
"We resolved the issue within the hour."
resolver un problema
apologize for the inconvenience
"We apologize for the inconvenience this caused."
disculparse por el inconveniente
compensate a guest
"We compensated the guest with a free night."
compensar a un huésped
escalate a complaint
"The manager escalated the complaint to corporate."
escalar una queja
smooth things over
"The staff worked to smooth things over with the guest."
suavizar la situación
follow up after the stay
"We always follow up after the stay for feedback."
dar seguimiento después de la estadía

Marketing & Strategy

Expressions in hospitality management.

drive demand
"The campaign is designed to drive demand in the off-season."
impulsar la demanda
elevate the guest experience
"New training helped elevate the guest experience."
elevar la experiencia del huésped
differentiate the brand
"We need to differentiate our brand from competitors."
diferenciar la marca
capture market share
"The resort captured market share from nearby competitors."
capturar cuota de mercado
optimize pricing
"We optimized pricing based on real-time demand."
optimizar los precios
build brand loyalty
"Our loyalty program helps build long-term brand loyalty."
construir lealtad a la marca
target a demographic
"The campaign targets a younger demographic this year."
enfocarse en un grupo demográfico
scale operations
"The chain plans to scale operations into new markets."
escalar operaciones
attract repeat visitors
"Our goal is to attract repeat visitors every year."
atraer visitantes recurrentes
promote sustainable practices
"We promote sustainable practices across all properties."
promover prácticas sostenibles

Talking About Your Career

Common expressions to describe your role, strengths, and goals.

I'm responsible for
"I'm responsible for guest services across the tourism and hospitality department."
soy responsable de
My main strength is
"My main strength is problem-solving under pressure."
mi mayor fortaleza es
I specialize in
"I specialize in tourism and hospitality."
me especializo en
What I bring to the table is
"What I bring to the table is years of hands-on experience."
lo que aporto es
I've had a lot of success with
"I've had a lot of success with cross-team projects."
he tenido mucho éxito con
One of my proudest achievements was
"One of my proudest achievements was leading that project to completion."
uno de mis logros más importantes fue
I'm passionate about
"I'm passionate about tourism and hospitality."
me apasiona
I'd like to grow into
"I'd like to grow into a leadership role."
me gustaría crecer hacia
I stay up to date by
"I stay up to date by reading industry publications."
me mantengo actualizado/a
In my experience,
"In my experience, clear communication solves most problems."
en mi experiencia,
I work well under pressure
"I work well under pressure and tight deadlines."
trabajo bien bajo presión
I'm a quick learner
"I'm a quick learner and adapt easily to new systems."
aprendo rápido